The Practice operates an appointment system and if you have been seen regarding a condition, it is advisable to continue to see that doctor for that condition. We believe this offers you important continuity of care and allows you and your doctor to get to know one another well. Children are likely to feel less threatened if they know one or two doctors well.

Medical emergencies will always be dealt with on the same day.

The practice operates three appointment telephone lines into the surgery, with a queuing system. At busy times, particularly mornings, you may experience a wait – we ask you to be patient or call in the afternoon when the lines are less busy.

The receptionists answering your calls are all trained and work within guidelines agreed by the Partners. They do a difficult job and we ask you to bear this in mind. At the request of the doctors, they will ask you some basic details regarding your needs to ensure you are given an appointment with the right person for the right length of time. This is entirely confidential and helps us run the system efficiently and effectively which is in all of our interests.