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Evening and Weekend Appointments Available Now

You can now access additional Primary Care Services in the evenings and at weekends.

 

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and some Saturdays, Sundays and bank holidays.   This collaboration  by  practices  will ensure all patients in Wiltshire  have this option, but this might mean you will be offered an appointment at another practice.

 

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering  appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant . We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

 

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

For more information, please contact your usual GP surgery.

When We Are Closed

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

                             You need medical help fast but it's not a 999 emergency

    • You think you need to go to A&E or need another NHS urgent care service
    • You don't know who to call or you don't have a GP to call you need health information or reassurance about what to do next
    • For less urgent health needs, contact your GP or local pharmacist in the usual way
    • If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number
    • For immediate, life-threatening emergencies, continue to call 999

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straight away to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Other sources of medical help:-

Trowbridge Community Hospital

Tel: 01225 711300

Address: Adcroft Street, Trowbridge, Wiltshire, BA14 8PH

Please visit the website for details of the services provided.

Website: http://www.gwh.nhs.uk

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website